These terms govern all meal planning, grocery shopping, and kitchen assistant bookings made with Solvika. By booking our services, you agree to these clear terms of work.
These terms apply between Solvika and the private client named on the booking form. Solvika provides non-medical personal food assistance, including meal planning, grocery shopping, fridge organisation, and in-home batch meal preparation. Our staff are not clinical dietitians and do not provide medical diagnosis or treatment.
Bookings are confirmed once the service scope, date, time, and service fee have been agreed in writing. Quotes provided by phone or website form remain valid for fourteen days. We reserve the right to decline bookings where kitchen working conditions do not meet standard health and safety requirements.
The client must provide safe, unobstructed access to the property and kitchen at the agreed time. Working cold and hot water, functioning electrical outlets, and standard cooking appliances must be operational. If our assistant is unable to gain access within twenty minutes of the agreed time, the visit is treated as a late cancellation.
All prices are stated in British Pounds. Invoices are issued upon completion of the visit and are payable by cash on completion or by bank transfer against invoice. Under no circumstances do we accept payment cards, card terminals, or online payment gateway links. Grocery purchases are reimbursed at direct store receipt value.
Clients may reschedule or cancel a session free of charge up to 24 hours before the agreed start time. Cancellations made with less than 24 hours notice will incur a cancellation fee equal to the initial deposit. If an assistant must reschedule due to unforeseen circumstances, we will provide at least 12 hours notice and reschedule at your earliest convenience.
Solvika holds comprehensive public liability insurance covering domestic operations. We are not liable for pre-existing defects in domestic kitchen equipment, plumbing, or appliances. Complaints regarding food preparation or shopping quality must be reported in writing within 24 hours of visit completion to allow for prompt inspection or rectification.
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Write to [email protected] or call +44 0121 755 9730 during Mon-Fri 09:00-18:00, Sat 10:00-16:00. We answer every request within one business day.
