Solvika respects your personal privacy and handles your data responsibly in compliance with the UK General Data Protection Regulation. This policy explains what information we collect and how it is used.
Solvika acts as the data controller for personal information gathered through this website, phone consultations, and in-person visits. For any privacy queries or data requests, you can reach our data lead directly using our standard contact details.
Personal data is processed under UK GDPR and the Data Protection Act 2018 and the other rules that apply in United Kingdom. Where this policy and the law differ, the law prevails.
We collect personal details that you volunteer directly, including your name, telephone number, residential address or postcode, email address, dietary restrictions, and specific comments provided in booking notes. We do not record telephone calls.
We process your personal information strictly to provide quotes, fulfill nutrition assistant visits, coordinate grocery purchases, and issue invoices. The lawful basis for processing this data is the performance of a contract or taking steps at your request prior to entering into a contract.
We retain customer contact records and invoice histories for six years to comply with United Kingdom accounting and tax regulations. Routine communication notes and meal schedules are securely deleted after two years of account inactivity.
Your contact details and dietary notes are shared only with the specific assistant assigned to your home visit. We do not sell, rent, or trade your personal information to third parties, advertising networks, or external marketing platforms.
Under UK data protection law, you have the right to access your personal data, request correction of errors, or request deletion of data that is no longer legally required for tax compliance. To exercise any of these rights, contact us in writing by email.
Write to [email protected] or call +44 0121 755 9730 during Mon-Fri 09:00-18:00, Sat 10:00-16:00. We answer every request within one business day.
