Got Questions
Frequently Asked Questions
Everything you need to know about how our personal nutrition assistant and meal management visits work in your home. Honest details about planning, shopping, cooking, and payment.
How do you source the groceries for our weekly plan?
Your dedicated nutrition assistant shops directly at reputable local greengrocers, butchers, and certified organic suppliers on the morning of your visit. We provide original store till receipts so you pay the exact shop shelf price.
What payment methods do you accept for services and food?
We accept cash on delivery or direct bank transfer upon completion of the weekly visit. An itemised invoice containing our service charge and grocery receipts is issued immediately.
What if our family plans change and we need to reschedule a visit?
You can reschedule or cancel any scheduled visit with forty-eight hours notice at no extra charge. If changes occur before 14:00 on the business day prior to your visit, our team will adjust the procurement plan without penalty.
Are your nutrition assistants insured and background checked?
Yes. Every assistant holds current Food Safety and Hygiene certification, complete identity verification, and is covered under our comprehensive five-million-pound household public liability policy.
Still have questions?
We answer all website inquiries within two hours during our regular working day from Monday to Saturday.
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